This privacy policy explains what information Guard MyPrintSolve ("we", "us", "our") collects when you visit guard.myprintsolve.com (the "website"), how we use it, and the choices you have. We've written it to be as clear as the rest of our site.
1. Summary
- You can read every page on this website without creating an account or giving us any personal information.
- We don't use advertising cookies or sell personal information.
- If you email us, we use your email only to reply to you.
- Our hosting provider automatically records basic technical logs to keep the website secure and running.
2. Information we collect
Information you give us
When you contact us by email — including through our contact form, which opens your own email app — we receive your name, email address and whatever you choose to include in your message. Please don't send passwords, bank details or other sensitive information.
Information collected automatically
Like almost every website, our web server and hosting provider automatically record technical information when you visit, such as your IP address, browser type, device type, the pages you request, the referring page and the date and time of the request. These server logs are used for security, preventing abuse and fixing technical problems.
3. Cookies
This website does not set advertising or tracking cookies, and it does not use third-party analytics services. Our hosting or security provider may set strictly necessary cookies (for example, to protect the website from automated attacks). These don't identify you personally and aren't used for marketing.
If we ever introduce analytics, advertising or other non-essential cookies, we will update this policy before doing so and, where the law requires, ask for your consent first.
4. How we use information
- To reply to your messages and questions.
- To improve our guides based on feedback you send us.
- To keep the website secure, detect abuse and fix technical problems.
- To comply with legal obligations.
We don't use your information for automated decision-making or profiling, and we don't send marketing emails.
5. Legal basis
Where data-protection laws such as India's Digital Personal Data Protection Act, 2023 or the EU/UK GDPR apply, we process information on the basis of your consent (when you choose to contact us) and our legitimate interest in running a secure, useful website.
6. Sharing information
We don't sell, rent or trade personal information. We share information only:
- with service providers that host the website and our email, who process it on our behalf and only as needed to provide their service;
- when required by law, court order or a valid request from a government authority;
- to protect the rights, safety or security of our visitors, our website or others.
7. How long we keep information
We keep emails for as long as needed to answer your question and for up to 12 months afterwards, in case you follow up, unless you ask us to delete them sooner. Server logs are kept according to our hosting provider's standard retention period, typically no longer than 90 days.
8. Security
The website is served over an encrypted HTTPS connection. We limit access to messages to the people who need them to reply. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.
9. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, withdraw your consent, or complain to a data-protection authority. To make a request, email help@myprintsolve.com with the subject "Privacy request". We'll respond within 30 days.
10. Children
This website is intended for a general audience and isn't directed at children under 13. We don't knowingly collect personal information from children. If you believe a child has sent us personal information, contact us and we'll delete it.
11. Links to other websites
Our guides sometimes mention or link to other websites, such as official support pages. We aren't responsible for the privacy practices of those websites. Please read their privacy policies before providing any information.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.
13. Contact
Questions about this policy or your information: help@myprintsolve.com.